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General Terms and Conditions
for the Purchase of Goods, Services, and Digital Content

These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") are drawn up in accordance with the provisions of Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), and regulate the rights and obligations related to the conclusion of a contract with the seller / provider of services and digital content:

Operator (provider of services and digital content):

Tereza Bernardová
Business address: Súdánská 597/3, 160 00, Prague 6 – Vokovice
Company ID: 03061256
Entrepreneur registered in the Trade Register
Non-VAT payer
Phone: (+420) 604704538
Email: tereza@inspiraldance.net
(hereinafter referred to as the “Provider”)

I. Introductory provisions

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  1. These General Terms and Conditions regulate the mutual rights and obligations between a natural person who enters into a contract for the provision of services or digital content outside their business activities as a consumer, or a natural or legal person within the scope of their business activities (hereinafter collectively referred to as the “Customer”), through the website inspiraldance.net and other online services and projects of the Provider (hereinafter collectively referred to as the “Website”).

  2. These Terms and Conditions supplement the concluded contract and are binding for the contractual relationship between the Provider and the Customer.

  3. The provisions of these Terms and Conditions form an integral part of the contract for the provision of digital content or services (which, in the case of live events, are considered contracts for leisure activities); the principle of their conclusion is described below. Any differing provisions in the contract shall prevail over the provisions of these Terms and Conditions.

  4. By entering into a contractual relationship with the Provider, the Customer agrees to the use of remote means of communication for the conclusion of the contract.

II. Orders and Contract Conclusion

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  1. A contractual relationship (contract for the provision of digital content and/or services) between the Provider and the Customer is established upon confirmation of the received order, which is sent by the Provider to the Customer’s email address, unless otherwise agreed by the parties.

  2. If the Customer provides a Company ID and invoicing details in the order, thereby intending to use the Provider’s services or products in the course of business, they will not be regarded as a consumer, and the contractual relationship will be treated as one between two business entities. If the Customer does not provide a Company ID, they are presumed to be a consumer, and the provisions of Act No. 634/1992 Coll., on Consumer Protection, shall apply.

  3. The Provider’s Website includes a list and description of the offered services and digital content (hereinafter collectively referred to as “Products”), including prices and any specific usage conditions.

  4. To place an order, the Customer selects the desired product on the Website, completes the order form, and confirms the purchase by clicking the appropriate button indicating agreement with the purchase and acknowledging the payment obligation. The Provider reserves the right to arrange a different ordering method (e.g., via electronic communication), but will always confirm the order by email or other electronic message.

  5. The order form on the Provider’s Website includes information about the selected product, mandatory fields for concluding the contract and issuing an invoice, and other important information regarding the products and payment.

  6. Upon receiving the order, the Provider shall confirm its receipt to the Customer without undue delay, usually via email.

  7. The Provider is not obliged to accept an order or enter into a contract with the Customer. This reservation applies particularly to persons who have significantly violated the rights or legitimate interests of the Provider or related persons, violated these Terms and Conditions, are in direct competition with the Provider, or if the Provider has reasonable suspicion that the use of its products may harm its reputation or business.

  8. The Provider reserves the right that not all services and products presented via its online services may be available at all times (e.g., time-limited courses).

III. Price and payment terms

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  1. The Customer gains access to the products after full payment of the listed price, unless otherwise stated in the order form or product/service description.

  2. The order form specifies the product/service price and the method of payment. If the price is paid based on an invoice or pro forma invoice, the due date is 14 days unless the Provider specifies otherwise. Any change will be communicated in the order confirmation at the latest.

  3. The Provider will send an electronic invoice (tax document) to the Customer’s email address.

  4. If the Customer fails to pay within 5 days after the due date, it constitutes a material breach of contractual obligations, and the Provider has the right to withdraw from the contract, which will then be considered void from the beginning.

  5. The method of payment is selected or specified during the order process. Payment is considered successful upon display of a confirmation message. In case of failed payment, the Customer will be informed on the payment page.

  6. Payment methods may be integrated with a payment gateway or other external online payment technology provider ensuring secure payment processing.

  7. If the Provider allows payment in installments, the Customer is obliged to pay the full agreed price (including any surcharge due to the installment arrangement), even if they decide not to use the full scope of the product or terminate usage prematurely. If the Customer stops paying installments, the Provider has the right to deny access to the purchased product (including any bonuses), until full payment is made. In accordance with the Civil Code, in case of any installment delay, the full product price becomes due immediately, and the Provider has the right to demand full payment.

IV. Delivery conditions for products

​1. Services and Digital Content

(i) Group Classes and Courses (Products such as single lessons, live courses, and other live events)
Group in-person events such as “lessons”, “live courses”, “live seminars”, and similar events shall be delivered according to the conditions specified in the service description on the website. It is not possible to request a change of date due to reasons on the part of the customer, and in the event of non-attendance, the paid price or any part thereof is forfeited.
The Provider reserves the right to cancel such events (in whole or in part, such as a single session) due to low registration numbers or force majeure. In such cases, the Provider will inform the customer in a timely manner and notify them of the chosen resolution (rescheduling, refund, etc.).
The Provider notifies customers that this type of product is considered a leisure activity and, in accordance with Article V of these Terms and Conditions, the right to withdraw from the contract is excluded.

The Provider stipulates the following cancellation conditions:

  • Lessons: Cancellation is possible up to 48 hours before the scheduled start of the lesson, and the Provider will refund 100% of the paid amount. If cancellation occurs later, the paid amount is forfeited to the Provider as a cancellation fee.

  • Live courses and dance events: Cancellation is possible up to 14 days prior to the start of the event, with a 100% refund. Within 13 days before the event, cancellation is not possible and the full amount is forfeited as a cancellation fee in favor of the Provider (and if the customer has not paid the full amount, they are still obliged to do so, even if they do not attend). However, the customer is entitled to send a substitute participant.

(ii) Individual Lessons and Courses
This provision applies to all types of individual online or in-person consultations and courses held in a 1:1 format, including those part of service packages. The Provider will schedule dates in agreement with the customer or provide available slots via a booking system. The customer may request to reschedule no later than 48 hours prior to the event, and only due to particularly serious reasons (e.g. illness).
This rescheduling option can be used only once per product or package. Otherwise, the booking is forfeited without compensation and the Provider is entitled to receive the full payment due to the committed time slot. In exceptional circumstances, individual agreements may be considered, but the right to reschedule does not arise automatically.
The Provider notes that this product type is considered a leisure activity and withdrawal from the contract is excluded as per Article V.

(iii) Online Courses
Upon purchase of an online course, the Provider may create a user account for the customer, or distribute the course via another method (e.g., by email). The delivery method will be communicated to the customer in advance.
If appropriate for the course content, individual lessons may be released gradually, following a schedule determined by the Provider.

(iv) Group Online Events (Webinars, Group Online Lessons, etc.)
Group online consultations and meetings will be delivered according to the conditions outlined in the service description on the website. Customers cannot request a date change for these events, and in the case of non-attendance, the fee or part thereof is forfeited.
The Provider reserves the right to cancel the event (in full or in part, such as a single session) due to low enrollment or force majeure. Customers will be informed in time, along with the solution offered (e.g., rescheduling or refund).
If such events are considered leisure activities, withdrawal from the contract is excluded as per Article V.

(v) Downloadable or Viewable Materials
For products downloadable from the web (PDFs, audio recordings, webinar replays, and other audiovisual content), or for content available for viewing, the Provider will send links or access details to the customer after full payment or other conditions specified by the Provider are met (e.g., submitting a form with personal details).

 

 

2. Service and Product Packages
When purchasing a “package” or similar bundled product, any unused parts due to reasons on the customer’s side are non-refundable. The price is set for the package as a whole, not for its individual components.
The Provider may also define a time frame during which the services in the package must be used. After the expiration of this time frame, the customer’s right to use or request compensation for unused components lapses without refund.

 

 

3. General Provisions

i) If the Provider creates user accounts for customers, the customer must keep access credentials confidential and must not allow third parties to use them. Breach of this obligation is considered a serious violation and entitles the Provider to withdraw from the contract and deny further access to services and products. In such cases, no refund will be provided.
The customer also agrees to keep the data in the user account up to date and accurate.

ii) The Provider reserves the right to exclude a customer from any online course, workshop, group session, webinar, live course, or similar event in case of disruptive or inappropriate behavior (e.g., insulting the Provider or other participants). Such exclusion constitutes a material breach of contract, entitling the Provider to withdraw from the contract and deny the customer further services. No refund will be granted in this case.

iii) The Provider offers access to purchased digital content for the duration specified in the product description, typically starting from the payment date. If needed, the Provider may extend the availability of the service. Unless otherwise stated, access to digital content is provided for 6 months from the date of contract conclusion.

iv) These terms also apply to situations where digital content is provided in exchange for personal data instead of payment (e.g., lead magnets), and where the Provider processes the personal data for purposes beyond the delivery of content or legal obligations.

v) The Provider will deliver digital content in the latest version available at the time the contract is concluded. Unless otherwise stated in the product description, updates are not provided, except those necessary to ensure defect-free content throughout the contract duration.

vi) Digital content is delivered in standard formats (PDF, MP3, MP4, etc.). Videos are typically hosted via YouTube or similar platforms; online events are held via Zoom or similar platforms. The customer is expected to have standard equipment (internet-enabled device supporting such formats). The Provider is not liable for inaccessibility caused by the customer’s technical issues and is not required to provide compensation in such cases.

vii) The customer is hereby informed (unless they explicitly deny consent, which they may do) that online group lessons or workshops may be recorded and used by the Provider for business purposes, including sharing online. The customer will be notified in advance of such cases. This does not apply to individual services, where recordings are made only for the customer’s personal use.

viii) The customer acknowledges that any information acquired through the Provider’s services about products, services, or business matters of the Provider and/or other customers that are not publicly known or accessible is subject to confidentiality and may not be disclosed.

V. Withdrawal from the contract

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  1. The Customer is entitled to withdraw from a contract concluded with the Provider if stipulated by the contract itself, these Terms and Conditions, or relevant provisions of the Civil Code. Generally, under Section 1829 of the Civil Code, a Customer acting as a consumer has the right to withdraw from a distance contract within 14 days from the date of its conclusion. This right is excluded for Customers acting as entrepreneurs.

  2. Notice of exception to the right of withdrawal from distance contracts for digital content for consumers: Unless otherwise specified for a specific digital content product, the Provider informs the Customer on her website and the Customer expressly consents via options available on the Provider's website to the immediate provision of digital content upon payment. In such cases, the Customer loses the right to withdraw from the contract within the 14-day period. Due to these exceptional circumstances, withdrawal from a distance contract for digital content offered through the Provider’s website or online services and a full refund are excluded.

  3. A Customer acting as a consumer may withdraw from a distance contract for digital content if the Provider fails to deliver the digital product immediately upon payment or within an additional period specified by the Customer (unless a later delivery date is expressly stated in the product description). The Customer may withdraw without such a grace period only if it is evident from the Provider’s statement or surrounding circumstances that the content will not be delivered, or if delivery at a specific time is essential. This provision does not apply in cases of pre-sales or similar situations where a later delivery date is specified.

  4. The booking of live events scheduled for a specific date and time is considered a contract for leisure services, and the consumer's right of withdrawal is excluded in accordance with Section 1837 of the Civil Code.

  5. A Customer acting as a consumer is not entitled to withdraw from a purchase agreement for goods made to the Customer’s specifications or clearly personalized (e.g. items with custom dedications). For such goods (e.g. personalized portraits), the Provider offers a preview for prior approval.

  6. The Customer may send the notice of withdrawal to the Provider by email to the address provided at the beginning of these Terms or in writing to the business address stated in the introduction. The notice may also be made using a model withdrawal form or any other verifiable method. The notice is considered valid if sent on the last day of the 14-day withdrawal period. Upon valid withdrawal, the Provider will refund all received payments within 14 days of receiving the notice.

  7. The Provider may withdraw from the contract if, for objective reasons, the digital content or service cannot be delivered under the original terms, if performance becomes impossible or illegal, or in case of material breach of these Terms or the contract by the Customer, especially due to offensive behavior or similar conduct. The Provider will always justify the withdrawal based on legal grounds or reasons stated in these Terms. The withdrawal becomes effective upon delivery of the notice to the Customer.

VI. Complaints Procedure

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  1. The Customer is entitled to exercise rights from defective performance if the product has a defect or does not correspond to the order. These rights follow the applicable legal regulations, especially Sections 1914–1925 of the Civil Code. For services, also Sections 2099–2112, and for consumers, Sections 2158–2160, with Section 2615 applying the relevant rules to services accordingly.

  2. The Provider is liable for ensuring the product is free from defects upon receipt. The Customer must report any defect without undue delay to the Provider via the email listed at the beginning of these Terms. A Customer acting as an entrepreneur must report defects at the time of delivery. A Customer acting as a consumer must report defects within the maximum legal period of six months from receipt. Warranty-covered defects must be reported no later than the warranty period, which is 24 months for goods.

  3. [Note: Paragraph 2 and 3 appear to repeat – combined above.]

  4. The Customer may request the removal of the defect, a reasonable discount, or withdrawal from the contract. The Customer chooses the method of resolving the complaint. However, withdrawal is not permitted for minor defects.

  5. The reasonable discount is determined by the difference between the value of a faultless product and the defective product provided. If the product is to be provided over a specific period, the time it was defective is taken into account.

  6. Any payments to be refunded by the Provider due to defective performance, including price reductions or withdrawals, will be returned at the Provider's expense without undue delay, and no later than 14 days from the day the Customer exercised the related right.

  7. A 30-day period is established for resolving claims arising from liability for defects. The Provider must inform the Customer of the outcome within this period. If resolution is not possible within this timeframe, the Provider must inform the Customer in advance and provide updates within the 30-day period.

  8. The Provider will notify the Customer about the result of the complaint via email. If the complaint is justified, the Customer is also entitled to reimbursement of necessary expenses, which must be documented by the Customer.

VII. Final provisions

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  1. The Provider offers products as described and in the manner stated on the website. The Provider does not guarantee that use of the services will lead to personal or health-related benefits or any specific outcomes.

  2. The Provider is the author and holder of copyrights to services, products, websites, and their contents, provided they qualify as copyrighted works, unless otherwise stated. Unauthorized use or exploitation of any part of these works is prohibited, including copying, distribution, and other misuse of websites, articles, recordings, audiovisual works, etc. Violation of this provision constitutes grounds for termination of the contract.

  3. For out-of-court resolution of consumer disputes (ADR), the competent authority is: Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Prague, email: adr@coi.cz, website: adr.coi.cz. The EU platform for online dispute resolution at http://ec.europa.eu/consumers/odr may also be used in consumer disputes.

  4. Any product or provider reviews displayed on the website are submitted by individuals who have actually accessed the digital content or used the service.

  5. Provisions deviating from these Terms may be agreed in the contract between the Provider and the Customer. Deviating terms in the contract take precedence over the General Terms and Conditions.

  6. Provisions regarding personal data protection and cookies can be found in other sections of the Provider’s website.

  7. The Provider may amend or supplement these Terms. Any changes become effective upon their publication on the Provider's website. This does not affect rights and obligations arising under previous versions.

  8. If any provision of these Terms becomes invalid or ineffective, it shall be replaced by a valid provision that best reflects the original intent. Invalidity of one provision does not affect the validity of the remaining provisions.

  9. The legal relationship between the Provider and the Customer is governed by Czech law, in particular the Civil Code and the Consumer Protection Act.

 

 

These General Terms and Conditions become valid and effective as of April 15, 2025.

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